Bespoke Central Control System
Our service & maintenance personnel use the Help Desk in our Glasgow HQ building to control operations. At the heart of this is a bespoke system that controls every aspect of the request from call logging to issuing a final report. This system includes the following key features:
- First call raises unique project number
- Project is prioritised using a colour code on the PC screen
- Quotations issued if required
- All materials and labour costs logged
- Reports can be issued to the client as the engineer leaves the site
- Site history available for all plant items under S & M umbrella
- Critical assets monitored to ensure compliance with regulatory requirements for cGMP Cleanrooms and Laboratory facilities
- Tailor made reports can be provided as required